Department
Coming soon
Pratikriya Bodh
Pratikriya Bodh — Citizen Feedback Quality Analyzer
Challenge addressed
Grievance disposal quality assessment relies on limited citizen feedback loops
What this tool does
Analyses citizen feedback on CPGRAMS grievance disposals for DARPG - scoring resolution quality beyond mere closure, mining dissatisfaction reasons from call-centre feedback and reopened cases, and ranking ministries on genuine redressal.
Other tools for Department of Administrative Reforms and Public Grievances (DARPG)
Are you from Department of Administrative Reforms and Public Grievances (DARPG)?
We will deploy this tool for your office free of charge — built, tested and handed over, with training for your team.
Contact the project team